[SDavid]

Abby, I believe most people will actually appreciate being asked why they want the species they're interested in rather than consider it a rude question. That and the other information you give them will show that you're interested in helping them make the right choice and not just in taking their money. It gives them a chance to open up and share-it's a question that money hungry salespeople don't ask and people know this. I would think that someone buying from a breeder would want to discuss things and maintain a relationship with the breeder after the purchase. Your customers know they'll have questions down the line and so will probably feel better to know they can call you.


"I really don't want to see any of my chicks getting passed around time and time again."

I think breeders take that chance no matter what. Establishing an honest and trusting relationship to the best of your ability with your customers is probably the best thing you can do to avoid it. I know there are some breeders that are asking people to sign contracts etc. in an effort to look after their baby's in the long term. I'm not so sure that this is a good idea. In general, people don't like to sign agreements and it may generate bad feelings. I think it's enough to verbally explain to customers that they can talk to you about any issues that might come up.